VoiceOne

VoiceOne personalize your CRM

VoiceOne powered by Opencomm is a complete SAP Business One CTI Solution that uses the power of voice to personalize CRM. It is not just another CTI popup for SAP Business One.

VoiceOne improves customer satisfaction and gives ‘real’ data insights (e.g. how many calls it took to resolve an open case). This feedback may be also used to develop, motivate and train your teams. All critical Business processes are affected including:

Sales

•Enhanced use of your CRM

•Increased Sales Orders and Cross Selling

Marketing

•Automated Direct campaigns

•Effective Telesales campaigns

Service

•Proactive Service call management

•Reduced Service calls

Finance

•Increased Outstanding Balances Money Collection

•Effectively apply Credit policy

Open architecture based upon Asterisk enables VoiceOne powered by Opencomm to integrate SAP Business One with almost any PBX.

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Personalize Voice Management

SAP Business One users are able to personalize clients/prospects calls having access to critical information before answering, like:

• Customer Importance

• KPI’s

• Drill Down to SAP

• Cognitive Suggestions (e.g. replenishment)

• Cross Selling & Up selling

All critical processes are managed by VoiceOne powered by Opencomm, including:

• Sales Orders

• Service Calls

• Sales Opportunities

• Activities

In all cases activities are created in SAP in order to track all details.

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Advanced Voice functionality

VoiceOne powered by Opencomm supports a great number of general functionalities like:

•Unknown calls management

•Queue priorities

•Strategy Call routing

•Power Dialing

•Create contacts from VoiceOne

•Voice Recording

•Call Transfer/ Hang up / Reject

•Follow me

•Call Whispering

•Conference

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‘Click n Dial’ from SAP Business One

VoiceOne™ enables users to call from SAP and use it in a wide range of different cases. In all cases SAP uses the proper Marketing Documents and creates relevant activities. Partners can customize their own call lists (e.g. marketing lists, payment collection lists) and provide unique features to their customers.

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VoiceOne Technology

VoiceOne is powered by Opencomm, an international Organization with a wide experience in Telephony Integrations and Call Centers.

The strengths of the VoiceOne powered by Opencomm include:

•Compatibility with any PBX

•Customization to each customer features by SAP Partners

•Value for Money solution

•Scalable

•Customized scenarios for major industries like:

•Call centers

•Telemarketing

•Telesales

•Insurance

•Banks

•SAP Business One on HANA enabled

•Use of Asterisk technology

•Ability to be used as PBX (if applicable)

If you need more info please click here.